Latest from our Blog

Customer Service Begins with Leadership

Merely “6% of small businesses focus on keeping customers”, according to smallbiztrends.com. Seems strange, right? The researchers found that those businesses focused more on getting new customers than keeping the current ones. Nurturing current clients is much more cost-effective than attracting new clients. Forbes.com states that profitability increases with customer retention. So, making customer service a high priority should be very high on every small business owner’s list. Making it a priority requires that we...

Tools for Shared Communication and Correspondence

If time is money, then you definitely don’t want to waste either one! And now that you’ve seen some examples of document management tools and how they can help you manage your business better, let’s take a look at some more advanced options.  Some of the biggest time sinks in business correspondence are collaborations, business emails, and customer service-related communications. While each one of these items has an important place in your business, you can...

Tasty Tax Tips: Keep Money in Your Pocket

How would you feel knowing that you’ve been overpaying in taxes? Well, it may surprise you to learn that you probably are overpaying. Small businesses overpay their taxes by billions! Yes, I said billions! There are primary reasons why: Lack of knowledge and guidance Procrastination or accountability Fear of the IRS But you can avoid some common pitfalls easily with these tasty tax tips. It’s time to step up your game and save some hard-earned...

7 Cash Flow Mistakes Made by 98% of Business Owners

Cash flow describes the total amount of money that moves into and out of your business, including financing, payments, and more. It’s basically the life of your business! A successful company is a company that manages its cash flow well. Because cash flow is so important, any issues with it can seriously disrupt your entire business. Here are seven common mistakes to avoid as you look to improve your cash flow.   1. Not creating...

Document Management Tools for Your Small Business

We’ve all heard the saying that time is money, right? Well, that’s doubly true in business, when it can feel like a million things are clamoring for your time and you know that every decision you make will have an impact. Time management is crucial here, and one of the most important things that you can do is tighten up your day-to-day organization and use of files, records and documents. While it’s important to have...

The Consequences of Starving Your Business

Look, sis, we all know that running a small business takes a lot of funds, and it’s tempting to cut the costs where you can. But, it’s also important to know that taking a do-it-yourself approach to the big things isn’t really free. Instead, if you try to DIY the tasks that keep your business running, this can actually cost you quite a lot in terms of your own stress, a unified brand image, missed...

The WHAT: Basics of Digital Marketing, Part One

So you have a business and you’ve been told you need ‘digital marketing’. Or perhaps you’ve been asked what you plan to do for ‘digital marketing’. But what is ‘digital marketing’ and why is it so important? I know a little about a lot when it comes to digital marketing, but I've never taken the time to go deep into thinking about what it is, why it's important, or how it works. Like most, I...

Creating Antiracist Physical Spaces: Sistahbiz Spotlight on Kaci Taylor

As people around the United States and the world  experience an unprecedented year of unrest, protest, and awakening to anti-black racism, many are seeking tangible ways to support the Black Lives Matter movement, re-think diversity and inclusion, and transform systems and culture in service of equity. We caught up with Kaci Taylor, owner of THE5WH, and currently Colorado’s only licensed female Black architect, and asked her to share her own compelling story. In this interview,...

Money Moves During the Pandemic Recession

The 2020 recession did not come to play. If these last few months of the pandemic have showed us anything, sis, it’s that things are always changing. COVID-19 and stay-at-home orders have impacted everyone, but Black-owned micro businesses like yours and mine have probably been hit hardest of all. Financial experts have already identified this as a major recession.  So how can you and your small business weather this storm? Now more than ever, it’s...

The Home Office: 7 Tips for Productivity When Working From Home

Working from home brings its own unique challenges, since home tends to be a personal space where we go to relax, decompress, and live our lives beyond the workplace. The people who work from home  successfully are the ones who figured out how to set boundaries between their work lives and their personal ones, enabling them to be productive in their own time and space.  So whether you’re working from home due to COVID-19 or...
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