Customer Systems
Smart Tools for Black Women Entrepreneurs to Build Customer Loyalty and Boost Revenue
Hey sis, let’s talk about your customers—the ones who already know and love your brand. They’re your bread and butter, and keeping them coming back is the key to hitting…
Read MoreUsing KPIs to Boost Customer Retention and Drive Revenue
Using KPIs to Boost Customer Retention and Drive Revenue So often the founders we work with in Sistahbiz have a tendency to decide to do something without deciding how we…
Read MoreHow Black Women Entrepreneurs Can Boost Revenue by Maximizing Customer Retention
Let’s keep it a buck: for the Black woman-owned microbusiness owner, acquiring new customers is expensive. Between marketing, sales, and promotions, the cost of bringing in fresh faces can eat…
Read More8 Reasons Your Customers Aren’t Coming Back—and How to Fix It
I am on my soap box again with a message: Retaining customers is just as important—if not more so—than attracting new ones. It amazes me how often new clients working…
Read More8 Signs a Client Isn’t a Good Fit for Your Business (and How to Handle It)
When a Potential Client May Not Be a Good Fit for Your Service As a service provider, being selective about your clients isn’t just smart business—it’s essential to maintaining your…
Read MoreCustomer Service Begins with Leadership
Merely “6% of small businesses focus on keeping customers”, according to smallbiztrends.com. Seems strange, right? The researchers found that those businesses focused more on getting new customers than keeping the…
Read MoreTools for Shared Communication and Correspondence
If time is money, then you definitely don’t want to waste either one! And now that you’ve seen some examples of document management tools and how they can help you…
Read More6 Steps to Onboarding New Clients for Service-Based Businesses and Consultants
Marketing and securing a sale can take up a lot of time and focus. But after you’ve gotten the sale and won a client, do you have a process for…
Read More5 Types Automated Email Campaigns to Boost Your Business
In the Sistahbiz Village, I’ve focused some of our business chats on automated email marketing and email drip campaigns. A drip campaign is essentially a triggered email series designed to…
Read MoreThe Complete Google Workspace Blueprint for Black Women Entrepreneurs to Stay Organized
Running a business means juggling all the things—documents, teams, projects, tech, customers, and inboxes—all while trying to keep your sanity. There’s no shortage of shiny new tech products promising to…
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